PRIVACY POLICY

At Hikari, your trust means everything to us.
We are committed to protecting your personal information and respecting your privacy in accordance with the Personal Data Protection Act (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

We collect personal information only when necessary to provide our services and improve your experience.
This may include:

Personal details such as your name, phone number, email address, and shipping address.
Payment information for order processing (handled securely through third-party payment gateways).
Website usage data such as pages visited, time spent, and browser type — to help us enhance our site performance and design.

We do not collect or store sensitive financial details like full credit card numbers on our servers.

2. How We Use Your Information

Your personal data is used only for purposes directly related to your interaction with Hikari, including:

-Processing and fulfilling your orders.

-Sending order updates, shipping notifications, or customer support messages.

-Improving our website, services, and product offerings.

-Notifying you of new launches, promotions, or special events (only with your consent).

We will never sell, rent, or share your personal data with unaffiliated third parties for marketing purposes.

3. Data Protection & Security

We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
All payments are processed through secure and encrypted systems.
While we strive to maintain the highest security standards, no method of online transmission can be guaranteed as completely secure.

4. Cookies

Our website uses cookies — small text files stored on your device — to improve functionality and personalize your experience.
You may choose to disable cookies through your browser settings, but this may affect certain features of the site.

5. Email & Marketing Communications

If you subscribe to our newsletter or mailing list, we may send you updates about Hikari products, offers, or events.
You may opt out of these communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

6. Disclosure to Third Parties

We may share limited information with trusted service providers who assist in order fulfillment, payment processing, and website operations.
These partners are required to keep your data confidential and use it only for the purpose of providing their services to Hikari.

7. Your Rights

You have the right to:

-Access and review the personal data we hold about you.

-Request correction or deletion of inaccurate or outdated information.

-Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at hello@hikari.com.my.

8. Retention of Data

Your personal information is retained only as long as necessary for business or legal purposes.
Once data is no longer required, it will be securely deleted or anonymized.

9. Links to Other Websites

Our website may contain links to external sites.
Please note that Hikari is not responsible for the privacy practices of these third-party websites.
We encourage you to review their respective privacy policies when visiting them.

10. Changes to This Policy

Hikari reserves the right to update or modify this Privacy Policy at any time.
Any revisions will be posted on this page, and the “Last Updated” date will be amended accordingly.

Last updated: November 2025

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 hello@hikari.com.my
📞 +6012 311 0970