TERMS & CONDITIONS

Welcome to Hikari. By accessing or using our website (www.hikari.com.my) and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site.

1. General
These Terms and Conditions apply to all visitors and customers of Hikari. By using our website, you agree to comply with these terms and all applicable laws. Hikari reserves the right to update or modify these terms at any time without prior notice. Continued use of our site signifies your acceptance of the latest version.

2. Products & Descriptions
We take great care to ensure that all product details, images, and information are accurate. However, minor variations in color, texture, or packaging may occur due to lighting, screen differences, or natural ingredient characteristics. Hikari reserves the right to modify or discontinue any product without prior notice.

3. Orders & Payments
All orders placed through our website are subject to acceptance and availability.
Full payment is required at checkout before order processing.
We accept major payment methods including credit/debit cards and bank transfers.
Once payment is received, you will receive an email confirmation with your order details.
Hikari reserves the right to refuse or cancel any order for reasons such as product unavailability or suspected fraudulent activity.

4. Shipping & Delivery
We ship via trusted courier partners such as Citylink Express within 24–48 hours of order confirmation, excluding weekends and public holidays.
Delivery times may vary based on location and courier operations.
Hikari is not responsible for delays caused by courier services, customs, or unforeseen circumstances.
Please refer to our [Shipping Policy] for more details.

5. Returns & Refunds
We take pride in the quality of our products.
Refunds or replacements are only accepted for damaged or defective items upon arrival.
Requests must be made within 7 days of receiving the product, supported by photo evidence.
We do not accept returns or refunds for change of mind, personal scent preferences, or allergic reactions.
Please refer to our [Return & Refund Policy] for more information.

6. Use of Products
All Hikari products are designed for external use only.
Discontinue use immediately if irritation occurs and consult a medical professional if necessary.
Hikari shall not be held liable for any misuse of products or failure to follow provided instructions.

7. Intellectual Property
All content, including but not limited to logos, text, product names, designs, and images, are the property of Hikari and are protected by copyright laws.
Unauthorized use, reproduction, or distribution of any materials from this site is strictly prohibited.

8. Limitation of Liability
Hikari shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
All information provided is for general purposes and should not replace medical advice.

9. Privacy & Data Protection
Your personal information is handled with care and confidentiality.
We only collect data necessary for processing orders and improving your experience.
For more information, please refer to our [Privacy Policy].

10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia.
Any disputes arising under or related to these terms shall be subject to the exclusive jurisdiction of the Malaysian courts.

Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
📧 hello@hikari.com.my
📞 +6012 311 0970